A good Umrah agency in the UK does more than sell a package. It handles your visa, flights, hotels and transport, and it stays reachable before, during and after your trip. Al Momin Travel is an ATOL protected UK agency that supports pilgrims at each stage, with packages from £755 per person. This guide shows what that support looks like in practice.
What Does an Umrah Agency in the UK Actually Do?
It plans and books the whole journey for you, then supports you until you are home.
- Arranges your return flight from a UK airport
- Books hotels in Makkah and Madinah
- Applies for your Umrah visa through the Saudi Nusuk platform
- Organises airport transfers and transport between cities
- Gives you an ATOL Certificate and a travel pack
- Provides support if plans change or a problem comes up
Doing all of this yourself is possible, but it takes many separate bookings. An agency puts them under one price and one point of contact.
What Support Do I Get Before I Travel?
Before you travel, a consultant helps you choose a package, collect documents and submit your visa.
- Free quote. Share your airport, dates, group size and budget. A consultant replies within 60 minutes in office hours.
- Package choice. Pick 3 star, 4 star or 5 star, from 5 to 14 nights, and split your nights between Makkah and Madinah.
- Document check. The team reviews your passport, photos, vaccination certificate and any mahram paperwork before submission.
- Visa application. Your visa goes through Nusuk, and you get updates. Standard processing takes 2 to 4 working days, or 5 to 7 in busy periods.
- Deposit and instalments. You pay a deposit, then the balance in instalments, with no booking fees.
- Travel pack. You receive your ATOL Certificate, flight tickets, hotel vouchers, transport schedule and emergency contact numbers.
Send documents at least 4 weeks before you travel, so there is time to fix any problem.
Which Documents Will the Agency Ask For?
- A UK passport with at least 6 months left from your travel date
- Two recent passport photos with a white background
- A meningococcal ACWY certificate, issued at least 10 days before travel and valid for 5 years
- A mahram declaration for women under 45
- Marriage or birth certificates where surnames differ or children travel
What Support Do I Get Once I Am in Saudi Arabia?
You get 24/7 UK and Saudi support, plus transport arranged for each stage of your stay.
Al Momin Travel provides transfers from Jeddah or Madinah airport to your hotel, transport between Makkah and Madinah, and a contact number you can call at any hour. Reviews from past pilgrims mention consultants who checked in during the trip, helped with taxi drivers and sorted a flight problem before it caused delays. That kind of follow up is what you are paying for.
How Does an Agency Help Families, Elderly Parents and First Time Pilgrims?
It adjusts the trip to the people travelling, rather than offering one fixed plan.
| Traveller | Support Available |
|---|---|
| Families with children | Quad and triple sharing rooms, hotels with easy access to the Haram |
| Elderly parents | Ground floor rooms, lift access, wheelchair assistance, private transfers |
| First time pilgrims | Guided ritual support and a clear document checklist |
| Women aged 45 and above | Certified groups without a mahram, with paperwork handled through Nusuk |
| Groups of 10 or more | Discounted group rates |
Tell the consultant about every traveller’s needs when you ask for a quote, because these options depend on availability.
Who Are the People Behind the Support?
You speak to named consultants, not a call centre. Several team members have performed Umrah themselves, and the team speaks English, Urdu, Arabic and Bengali.
Al Momin Travel has served British Muslims since 2018 and reports more than 1,500 pilgrims. It is rated 4.8 out of 5 on Trustpilot and 5.0 out of 5 on Google, and its office is at 13 Station Road, London SE25 5AH. Read the reviews on both platforms, and compare them with any other agency you are considering.
What Packages and Prices Does the Agency Offer?
Packages start from £755 per person for 2026 and 2027, based on twin sharing rooms.
| Package | Nights | From (per person) |
|---|---|---|
| 4 star | 5 | £755 |
| 3 star | 7 | £785 |
| 4 star | 12 | £810 |
| 5 star | 7 | £845 |
| 4 star | 14 | £925 |
| 5 star | 12 | £1,090 |
| Ramadan, 5 star | 7 | £990 |
Easter, summer, October half term and December usually add £100 to £300 per person. Ramadan can add £200 to £600, and Ramadan packages sell out 6 to 9 months ahead.
Which UK Airports Can I Fly From?
You can depart from Heathrow, Gatwick, Stansted, Manchester, Birmingham, Edinburgh, Glasgow or Leeds Bradford.
London and Manchester have direct flights to Jeddah, around 6 hours. From other cities you may connect through London, Doha or Istanbul. A connecting flight can save £150 to £300 per person but adds 3 to 8 hours. Direct flights are usually kinder for elderly parents and young children.
How Do I Know the Agency Is Safe to Trust?
Check ATOL protection and Saudi approval yourself, and read your ATOL Certificate when it arrives.
ATOL stands for Air Travel Organiser’s Licence. It protects your money under UK law if the agency or an airline fails. Al Momin Travel holds ATOL Licence 74904, which you can verify at atol.org.uk, and is approved by the Saudi Ministry of Hajj and Umrah. If a booking comes without an ATOL Certificate, it is not protected. The UK Government’s FCDO travel advice pages are also worth checking for current entry rules.
Frequently Asked Questions
How do I book Umrah with a UK agency? Contact the agency by phone, WhatsApp or the quote form with your airport, dates, group size and hotel choice. Review the written quote, then pay a deposit to start your visa application.
How much does an Umrah package from a UK agency cost? Packages start from £755 per person. The final price depends on hotel rating, number of nights, airport and travel dates.
Does the agency apply for my Umrah visa? Yes, a licensed agency submits your application through Nusuk. Standard processing takes 2 to 4 working days, and up to 7 working days in busy periods.
What happens if there is a problem during my trip? Al Momin Travel provides 24/7 UK and Saudi support, so you can call a named contact at any hour. Keep your emergency numbers from your travel pack with you.
Can I pay in instalments? Yes. You pay a deposit to secure your booking and the balance in instalments before you travel, with no booking fees.
Can an agency help elderly parents travel comfortably? Yes. Ask for lift access hotels, ground floor rooms, wheelchair assistance and private transfers, and choose a hotel close to the Haram.
Conclusion
A trusted Umrah agency in the UK supports you at every stage. It helps you choose a package, checks your documents, applies for your visa, arranges your flights and hotels, and stays on call while you are in Makkah and Madinah. Before you book, confirm ATOL protection and Saudi approval, ask for a written quote, and read reviews from other British pilgrims. With real people behind the booking, you can concentrate on the purpose of your journey.